TERMS and CONDITIONS

HOUSE RULES

1. Full payment of the reservation must be made before check-in.
2. Quiet time is 9:00pm to 8:00am.
3. No smoking in the cabins.
4. Pets are welcome but must be included in your reservation.
5. We are not responsible for damage or loss of personal belongings.
6. Damage will be charged (wine stains, burns, cuts, among others) that the guest may cause during their stay.
7. We reserve the right of admission and permanence.
8. We are not responsible for personal injuries caused inside or outside our facilities' installation, during the stay or transit in our facilities.
9. Furthermore, we are not responsible for any situation caused in tours or walks outside our facilities.
   

Reservation Policy:
Your reservation is guaranteed after we have received your Pre-Payment Deposit.  We will hold your room indefinitely as we know travelers may arrive late at night. 

• No-shows will not receive a refund.
• We reserve the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after canceling your booking.
• You must be 21 or older to reserve a cabin.
• Check-in and Check-out
   We are always here! Open 24 hours a day, seven days a week
• Check-in time: 4:00 p.m. We’ll be ready for you.
• Check-out time: 10:00 a.m. Seize the day, friend!

Smoking and Damages:
Smoking is not allowed. You will be subject to a damage fee/fine if smoking is detected in the cabins. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places. Please Note: Immediate termination of the rental agreement is possible if: 

• More guests stay in the property than agreed
• Excessive noise is made in the evening hours or at night
• Muddy Creek Mining Company does allow pets in the cabins if a pet fee is paid at the time of reservation. A $50 fine will be claimed if unauthorized pets are allowed in the cabins.
  
• All our guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 9:00 pm and 08:00 am.
• Muddy Creek Mining Company is not responsible for lost or forgotten personal things at the premises.

Damages During your stay

• The cabin and all equipment and furniture should be treated with care and kept in order
• Immediate notification to the staff will be expected of any damages or breakages in the cabin.
• You (The Tenant) is financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third party negligent actions and behavior.
• A summary check may be made of the cabin at check-out time. However, a more detailed review of the condition of the cabin and all equipment and facilities will be made soon after check-out and before another guest occupies the cabin.
• The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately.
• Any costs will be charged immediately.
• Please note, immediate notification after check-out of any damages to, breakages in or issues with the cabin is expected
• Muddy Creek Mining Company can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected. 

Just be a great guest and we will make your stay as great as possible.

We Are Pet Friendly!

Your furry friend deserves a vacation too!

Pet Etiquette and Guidelines for our cabins

Pet Fee: A pet fee is required. Pet fees are charged per night, not per pet. This fee helps cover additional cleaning and maintenance.

Pet Limit: Up to 2 pets are allowed per cabin unless otherwise approved.

Behavior Expectations

Supervision: Pets must not be left unattended in the cabin unless crated. Pets left unattended may become distressed and cause damage or disturbances.

Quiet Enjoyment: Please ensure your pet does not disturb other guests. Persistent barking or other disruptive behavior may result in additional charges or early departure without a refund.

Outdoor Conduct: Keep pets leashed when outside, and always supervise them.

Clean-Up Responsibilities

Waste Management: Please pick up after your pet immediately and dispose of waste in the designated outdoor bins. Waste bags are available on-site.

Accidents Indoors: Clean up accidents promptly. Notify management of any stains or damages for proper care.

Safety and Health

Vaccinations & Flea Control: All pets must be up-to-date on vaccinations and free of fleas or other parasites.

Restricted Breeds: We welcome all well-behaved pets. However, guests are responsible for ensuring their pets comply with local breed restrictions or laws.

Damages and Fees

Damage Policy: Guests are responsible for any damages caused by their pets. This includes chewing, scratching, or staining furniture, walls, or floors.

Safety Deposit: In some cases, a refundable deposit may be required for pet stays.

By bringing your pet, you agree to these guidelines and take full responsibility for your pet's behavior. Our goal is to create a welcoming space for all our guests, including those with and without pets. Thank you for helping us maintain a pet-friendly environment!